1. Introduction At AB Slate, we provide digital and technology-driven services, including talent acquisition, HR automation, and payroll solutions. While most of our services are delivered electronically, certain physical components, such as printed HR documents, training materials, or hardware integration tools, may require shipping. This Shipping Policy outlines the shipping procedures, delivery timelines, and related conditions for clients purchasing physical products, documents, or hardware-based services from AB Slate. By engaging with our services, you agree to the terms outlined in this policy. 2. Digital Service Delivery (For Software & Automation Services) Most of AB Slate’s offerings, including HR software, payroll systems, hiring automation, and consulting services, are delivered digitally. For software services: Access credentials, API integrations, and deployment files are delivered via email or secured cloud access. For consulting reports & hiring solutions: Documents are shared via encrypted file transfer or email. For digital training materials & onboarding kits: Clients receive downloadable links upon purchase confirmation. Delivery Timeline:

• Digital services are activated within 24-48 hours after payment confirmation.
• Custom software or tailored HR solutions may take 7-14 business days, depending on project scope.

3. Shipping of Physical Products (For HR Kits, Training Materials, & Hardware Tools) For services requiring physical shipments, such as: Printed HR handbooks, employee training manuals, and compliance kits Workforce management devices (biometric systems, ID badges, attendance hardware) Custom recruitment branding materials (hiring posters, company merchandise, etc.) AB Slate follows strict packaging and delivery protocols to ensure safe and timely delivery. Processing Time:

• Orders are processed within 2-3 business days after confirmation.
• Bulk orders or customized requests may take 5-7 business days before shipment.

Shipping Methods & Delivery Time: We partner with leading logistics companies to ensure reliable and secure delivery:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping (Domestic)	5-7 Business Days	Free for orders above ₹5,000
Express Shipping (Domestic)	2-3 Business Days	₹199 per order
International Standard Shipping	10-15 Business Days	₹999 per order
International Express Shipping	5-7 Business Days	₹1,499 per order

4. Order Tracking & Status Updates Once an order is shipped, clients receive: Tracking Number via email and SMS. Live Tracking Link to monitor real-time shipment status. Estimated Delivery Date based on shipping location. Clients can track their shipment through our partner logistics websites or via the AB Slate Client Dashboard. 5. Shipping Restrictions & Limitations Certain locations may have shipping limitations due to logistical or regulatory constraints: PO Boxes & Military Bases: Deliveries to PO Boxes and military addresses may not be possible for hardware products. Remote Locations: Some rural or remote locations may experience longer delivery times. International Customs Regulations: For international shipments, import duties, taxes, and clearance fees are the responsibility of the client. If your location falls under a restricted shipping area, we will notify you before processing the order. 6. Damaged, Lost, or Delayed Shipments We take every precaution to ensure safe delivery, but in the event of: 6.1 Damaged Shipments If you receive a package that is damaged or incomplete:

• Contact us within 48 hours of receiving the order at support@abslate.com.
• Provide clear photos of the damage and the package label.
• We will assess the claim and either replace the product or issue a refund (subject to verification).

6.2 Lost Shipments If your order has not arrived within the expected delivery period:

• First, check the tracking details provided.
• If there is no update within 7 days of expected delivery, report it to support@abslate.com.
• We will initiate an investigation with the shipping carrier and update you accordingly.

6.3 Delayed Shipments Due to Force Majeure In rare cases, unforeseen events (such as natural disasters, pandemics, strikes, or supply chain disruptions) may cause delays in delivery.

• If a delay exceeds 10 business days, we will offer: An alternative delivery option (if available) Store credit or partial refund based on the circumstances

7. Shipping Fees & Additional Charges Domestic Shipping:

• Orders above ₹5,000 qualify for free standard shipping.
• Express delivery is available for an additional ₹199 per order.

International Shipping:

• All international orders are subject to shipping fees based on package weight and destination.
• Clients may be responsible for custom duties, import taxes, and clearance charges, depending on their country’s regulations.

Important: AB Slate is not responsible for customs clearance delays. 8. Order Modifications & Address Changes Once an order is placed, it cannot be modified or canceled if it has already been shipped. For address changes: Contact us within 24 hours of order confirmation. For order modifications: Adjustments can be made only before dispatch. Requests for changes should be sent to orders@abslate.com. 9. Returns & Refunds for Shipped Items Returns are accepted under the following conditions: Damaged, defective, or incorrect items received (must be reported within 48 hours). Unused & unopened products can be returned within 7 days of delivery. Custom-printed HR materials and personalized merchandise are non-returnable. Refunds for returned items will be processed within 10 business days upon receiving the returned goods. 10. Dispute Resolution for Shipping Issues If a client has a dispute regarding delayed, lost, or damaged shipments, they may: Contact AB Slate Support at support@abslate.com. Request an escalation review if the issue is unresolved within 7 business days. If necessary, legal mediation may be initiated under Jaipur, Rajasthan jurisdiction. 11. Policy Updates & Changes AB Slate reserves the right to modify this Shipping Policy at any time.

• Clients will be notified 14 days before changes take effect.
• The most recent version will be available at www.abslate.com/policies/shipping.

12. Contact Us for Shipping Queries For any shipping-related inquiries, reach out to us at: Email: orders@abslate.com Phone: +91-97999 13530 Website: www.abslate.com We aim to provide efficient, reliable, and transparent shipping services. If you have any concerns, our support team is always available to assist. Final Note: Seamless Shipping for Your Business Success At AB Slate, we ensure that your orders—whether digital or physical—are delivered safely and on time. Our team is committed to minimizing disruptions, maximizing reliability, and providing the best shipping experience possible. Thank you for choosing AB Slate. Let’s build, automate, and grow together!