1. Introduction At AB Slate, we strive to provide exceptional talent acquisition, HR automation, and business solutions. However, we understand that there may be circumstances where you need to request a return or refund for our services. This Returns & Refund Policy outlines the conditions under which refunds are granted, the return eligibility for different service types, and the process to request a refund. By engaging with our services, you agree to abide by the terms stated in this policy. 2. Eligibility for Refunds & Returns Refund eligibility depends on the type of service purchased, the extent of service consumption, and the reason for the request. Below are the criteria: 2.1 Subscription-Based Services For ongoing subscriptions such as HR automation, payroll management, and recruitment solutions, the refund policy is as follows:

• Within 7 days of subscription: Full refund, provided no service has been utilized.
• Between 7 to 30 days: Partial refund may be granted, based on service usage and administrative costs.
• After 30 days: No refunds will be provided, but services will remain active until the end of the billing cycle.

2.2 One-Time Services (Recruitment, Payroll Setup, HR Consulting, etc.)

• Before service initiation: Full refund if cancellation is requested before any work has commenced.
• After service initiation but before 50% completion: Partial refund, deducting costs for work done.
• After 50% completion: No refunds will be issued.

2.3 Bulk Hiring & Enterprise Contracts

• Non-refundable deposit: All bulk hiring contracts require an upfront non-refundable deposit.
• Before candidate shortlisting: Partial refund may be granted at AB Slate’s discretion.
• After candidate shortlisting & interview process: No refunds will be provided.

2.4 Software & Automation Services

• For pre-built software solutions (HR & payroll automation): Refunds are applicable only if the software has not been activated.
• For custom-built software solutions: No refunds will be issued once development has commenced.

3. Non-Refundable Services The following services are non-refundable under any circumstances: 🔹 HR & Payroll Automation Custom Development 🔹 Executive & Confidential Hiring Services 🔹 Customized Business Strategy Consulting 🔹 Lead Nurturing & Sales Automation Solutions 🔹 Paid Advertisements & Marketing Campaigns Already Launched 🔹 Training, Onboarding, or Workshop Fees Once these services have been initiated, refunds will not be entertained. 4. Refund Process To request a refund, follow these steps: 1️⃣ Submit a Request

• Email us at refunds@abslate.com with the subject line: “Refund Request – [Service Name].”
• Provide your name, company name, invoice number, and reason for refund.

2️⃣ Review & Confirmation

• Our team will review your request within 5 business days.
• If approved, you will receive a refund confirmation email with details of the amount refunded (if applicable).

3️⃣ Refund Processing

• Refunds are typically processed within 7-10 business days via the original payment method.
• Any applicable processing or administrative fees will be deducted.

5. Partial Refunds & Adjustments If a refund is partially approved due to service utilization, the following conditions apply: 🔹 Administrative & processing fees will be deducted from the refund amount. 🔹 Refunds will be calculated based on unused service credits or work completed. 🔹 Customers may opt for service adjustments instead of refunds, such as transferring the remaining balance toward a different service. 6. Chargebacks & Dispute Handling We take fraud prevention seriously. If a chargeback is initiated: 🔹 For valid refund requests: We will process the refund as per this policy. 🔹 For fraudulent claims or disputes: We will provide evidence of service delivery to the relevant financial institution. 🔹 If a chargeback is initiated after service completion: The client will be permanently blacklisted from AB Slate services, and legal action may be pursued. 7. Exceptional Circumstances for Refunds Refunds may be granted in exceptional cases, including: ✅ Service Failure: If AB Slate fails to deliver the agreed-upon service due to internal reasons, a full or partial refund will be granted. ✅ Technical Errors: If a software product does not function as described and our team is unable to resolve the issue, a refund may be issued. ✅ Duplicate Payments: If a duplicate payment is made due to a system error, a full refund will be provided upon verification. 8. Refund Timelines & Payment Methods 🔹 For online transactions (credit/debit card, UPI, PayPal, Stripe, etc.): Refunds take 7-10 business days. 🔹 For bank transfers & wire payments: Refunds take 10-15 business days. 🔹 For international payments: Additional time may be required due to currency conversion and banking regulations. Refunds will be issued only to the original payment source used at the time of purchase. 9. Cancellations & Refunds for Force Majeure Events If services are disrupted due to unforeseen circumstances, including: 🔹 Natural disasters, pandemics, or government-imposed restrictions 🔹 Cybersecurity attacks affecting service delivery 🔹 Third-party vendor failures impacting service fulfillment AB Slate will assess the situation and may offer:

• Service rescheduling
• Partial credit for future use
• Refunds in rare and exceptional cases

Each case will be reviewed on an individual basis. 10. Dispute Resolution for Refunds If a client disagrees with a refund decision, they may: 🔹 Request a dispute review via legal@abslate.com within 7 days of receiving the refund decision. 🔹 AB Slate’s dispute resolution team will review and respond within 10 business days. 🔹 If unresolved, mediation may be arranged in accordance with Jaipur, Rajasthan jurisdiction, where AB Slate is registered. 11. Policy Updates & Changes AB Slate reserves the right to modify this Returns & Refund Policy at any time.

• Clients will be notified at least 14 days before changes take effect.
• The most updated policy will always be available at www.abslate.com/policies/refund.

12. Contact Us For refund-related inquiries, reach out to us at: 📧 Email: refunds@abslate.com 📞 Phone: +91-97999 13530 🌍 Website: www.abslate.com We are committed to ensuring transparency and fairness in our refund policies while protecting the integrity of our services. 📢 Final Note: Ensuring a Fair & Trustworthy Business Relationship At AB Slate, we value long-term partnerships. If you encounter any issues with our services, we encourage open communication before requesting a refund. Our team is always ready to address concerns, optimize solutions, and ensure you receive maximum value from our services. Thank you for choosing AB Slate. Let’s build, automate, and grow together! 🚀